IMPORTANT: That through Law 12/2003, of November 24, for the reform of Law 4/1997, of July 9, on Prevention and Assistance in the field of Drugs, modified by Law 1/2001, of 3 May, article 1 prohibits the sale or supply to persons under 18 years of age. Said prohibition is excluded when the sale or supply to persons over 16 years of age is accredited for the professional use of the product. In the second case, they must notify Aurum Wellbeing legally by any means of proof of said proof.

IMPORTANT: In compliance with the current regulations for card brands:

“This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them The following activities are prohibited under the programs of the card brands: the sale or offer of a product or service that is not in full compliance with all the laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.”

Identity of the parties

On the one hand, the provider of the goods or services contracted by the user is AURA WELLBEING S.L., with registered office Casanova 18, local, 08011 Barcelona (Barcelona, ​​Spain), NIF B72952021.

The user, registered or not on the website, being responsible for the veracity of the personal data provided to the provider.

Object of the Contract

The purpose of this contract is to regulate the contractual relationship of purchase and sale born between the provider and the user at the moment in which he accepts the corresponding box during the online contracting process.

The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through our website, of a specific product or service.

Hiring procedure

The contracting procedure can only be carried out in the Spanish language. In the event that it could be carried out in another language, it will be indicated before starting the contracting procedure.

In order to access the services offered by the provider, the user must register through the website by creating a user account. For this, the user must freely and voluntarily provide the personal data that will be required.

The user will select a username and password, agreeing to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party. , in such a way that it proceeds to immediate blocking.

The user will not be able to choose as a user name words that are intended to confuse others by identifying him as a member of the provider, as well as abusive, insulting expressions and in general, contrary to the law or the requirements of morality and good manners.

Once the user account has been created, it is reported that in accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

1.Make the shopping cart. Must express the quantity of the product. The purchase must be greater than 10 euros.
2.Order method. The user must place the order as a guest or registered.
3.Billing details. Selection of shipping address and delivery territory.
4.Type of payment (Paypal).
5.Checking and ordering. Click on “I have read and accept the conditions” to end the contracting procedure.
6. Payment information.

In any case, the provider’s contracting platform will inform the user, once the contracting procedure has been completed, regarding all the characteristics, price, forms of transport, contracting date and delivery estimate of the contracted product or service. Likewise, an e-mail will be sent to the user confirming their order.

Proper access to the online store depends on the telecommunications system used and in particular on the internet network, so the Company is not responsible for interruptions, delays or errors in the service due to causes beyond its control, as well as derivatives of the equipment and / or connection to the Customer’s network.

Order delivery

Orders will be delivered to the address freely designated by the user. In the event that at the time of receiving your order one or more of the products in your order are not available or are out of stock, unfortunately it will not be possible to complete your order completely. In this case, we reserve the right to choose between the partial fulfillment of your order and its complete rejection. In this case, we will inform you immediately by e-mail.

In the event that the merchandise or merchandise you have ordered is / are available, the time that elapses in times of normal activity until delivery at the address indicated by you – delivery time – is six to ten days working days, counted from the receipt of your order.

Deliveries are made exclusively in mainland Spain and the Balearic Islands. Our online store is not operational in the rest of the country. Therefore, orders to deliver to these destinations cannot be accepted.

In this way, the provider does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose, as is the absence of the recipient.

Notwithstanding the foregoing, the provider must adopt the measures required of a diligent merchant so that the delivery can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the sender as well as the recipient, so it cannot claim any responsibility against the provider.

Price and validity period of the offer

All the prices indicated of the merchandise of the online store are understood with the current value added tax included and expenses that may be applicable and in any case they will be expressed in the Euro currency (€). In addition, for each shipment we bill you an amount for shipping costs that may vary depending on the order placed and the area to which it is sent.

The prices applicable to each product will be those published on the website and will be applied automatically by the contracting process in the last phase of the same. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.

Any payment made to the provider will entail the issuance of an invoice in the name of the registered user at the end of the purchase process. Said invoice may automatically be sent to the email address provided by the user, as well as sent along with the purchased product, when the user needs it.

For any information about the order, the user will have the provider’s customer service telephone number which is (+34) 664 477 019 or via email to the e-mail address info@aurumwellbeing.com. In any case, the order number that was assigned and indicated in the purchase confirmation email must be indicated in the subject of the message or to the telemarketer.

Payment methods

Regarding the reservation of title, until the payment of the full price, the goods delivered will remain the property of Aurum Wellbeing.

The payment will be made in advance with PayPal (Upon registration, your bank or credit card details are deposited with said company).

We inform you that, by virtue of the conditions that you have stipulated with the credit institutions or other institutions, additional expenses may arise in connection with transfer costs, account management, etc. We recommend that you inform your bank or credit card issuer about the matter. The provider undertakes and provides that, at no time will any charge be made for the use of the aforementioned means of payment.

We reserve the right to individually restrict the use of the above payment methods to one or more options.

We use secure payment systems from leading financial institutions in electronic commerce. Payment data is confidential and is transmitted in an encrypted form (SSL) to the corresponding financial institution.

Payment by credit card has an order processing time of 48 hours.

Right of withdrawal

The user will have a period of 14 calendar days counted from the date of receipt of the product to return it. Not applicable to products sold “in bulk or by the meter”, such as fabrics, unless a complete piece is purchased. Unless the return is made due to defects in the product, the shipping costs will be borne by the user. In any case, the product must be returned in its original packaging and in perfect condition. To do this, they must direct their revocation and return of the merchandise to: AURA WELLBEING S.L., with address at Casanova 18, local, 08011 Barcelona (Barcelona, ​​Spain). Phone: (+34) 664 477 019 and E-mail: info@aurumwellbeing.com

ON THE CONSEQUENCES OF WITHDRAWAL AND REVOCATION. In the event of a valid notification of withdrawal or revocation, the benefits received and the benefits obtained where appropriate (eg interest) must be returned to each other.

In the event that it is not possible for the buyer to return the benefits received in whole or in part, or only in a deteriorated condition, the buyer is obliged to compensate Aurum Wellbeing accordingly. In addition and to prevent the obligation of compensation as a consequence of the deterioration resulting from the proper use of the thing, we recommend that you do not start using it as if it were your property, avoiding anything that could reduce its value (thus, the products should not have been used, damaged, must retain their original label and must be returned in their original packaging). The merchandise to be returned must be sent to AURA WELLBEING S.L., with address at Casanova 18, local, 08011 Barcelona (Barcelona, ​​Spain), postage due and at the risk of the recipient. The obligations for the restitution of payments and benefits will be fulfilled within a maximum period of 30 days. Said period begins for the buyer with the sending of his declaration of revocation or with the return-return of the merchandise, and for Aurum Wellbeing with the receipt of the same.

Applicable warranties

All of them have the guarantee period in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Data Protection

The person in charge of the online store for the purposes of regulations on the protection of personal data and regulations on electronic commerce is Aurum Wellbeing.

We will use your data only in the terms provided by law and based on your consent; Especially if it concerns data related to the receipt and fulfillment of your order form (e.g., name, address, email, information about the things requested / purchased, data about your behavior regarding orders and payments ), as well as any other information that you provide us voluntarily.

Applicable law and jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the city of Barcelona.