Aurum Wellbeing
Shipping & Delivery
We take the same care with every order as we do with every treatment. We work with Correos, Spain’s national postal service, and ship throughout Spain — mainland, Balearic Islands, Canary Islands, Ceuta and Melilla — as well as to all European Union member states.
Rates by destination
€3.90
Up to 10 business days · free from €49
€6.50
24–48 business hours, excluding holidays and weekends
€7.90
6–10 business days · free from €75
€11.95
6–10 business days, subject to customs clearance · free from €130
€20.00
6–10 business days, subject to customs clearance
€14.00
6–10 business days
€30.00
6–10 business days
Shipments to the Canary Islands, Ceuta and Melilla go through customs, a process handled by local authorities that may extend delivery times. Customs fees are the customer’s responsibility and are not included in the shipping cost.
Order processing
Orders placed Monday through Thursday before 1:30pm ship the same day. Orders placed later, or over the weekend, ship the following Monday.
If something doesn’t go as planned
This rarely happens — and when it does, we make up for it with free shipping on your next order.
Out of stock — we’ll let you know as soon as possible. Shipping may be delayed 1–2 days; if the product cannot be sourced within 10 days, or if you’d rather not wait, we’ll refund your order in full.
Lost order — extremely rare, but should it happen, we’ll send you a replacement at no cost.
Order error — we’re unable to accept returns caused by a buyer’s error, such as an incorrect address or a personalized or unsealed product.
Returns
You have 14 calendar days from receipt of your order to exercise your right of withdrawal; in this case, the cost of return shipping is the buyer’s responsibility. When a product arrives defective, damaged, or expired, the return is free of charge to you.
To start a return, email us at [email protected] or call +34 664 47 70 19; we’ll let you know the next steps and where to drop off the package.
Not eligible for return
Products that may deteriorate or expire quickly, and sealed goods that, for hygiene or health reasons, cannot be returned once the seal has been broken.
Our Flower Essences fall into this category: as a vibrational remedy intended for personal use, packaged and sealed for hygiene reasons, once delivered and opened the essence becomes the customer’s own. This exception does not apply in the case of a manufacturing defect or an expired product.
Have another question? Email us at [email protected] or call +34 664 47 70 19. We’re happy to help.
