At Aurum Wellbeing we always like to offer you the best and that is why we take care that your purchases reach your hands as soon as possible and also in good condition.
Shipments are made through Express Mail or MRW
We carry out shipments to Spain, both the peninsula, the Islands, Ceuta and Melilla and all the member states of the European Union.
Shipments within the peninsula usually arrive in a maximum of 24 – 48 hours, excluding holidays.
The cost of shipping is € 3.90 and from a purchase over € 39 shipping is free.
Shipments to the Canary Islands and Ceuta and Melilla may take 7 – 8 days, the delay is because they have to pass customs, except holidays.
The cost of shipping to the Balearic Islands is € 7.90 and from a purchase over € 75, shipping is free. The cost of shipping to the Canary Islands is € 11.65 and from a purchase over € 130, shipping is free. Customs expenses are borne by the customer.
Shipments to the Balearic Islands usually take a maximum of 5 days, except holidays. Shipments within the European Union usually take 3 to 7 days depending on the Country
Orders that arrive from Monday to Thursday before 13:30 will leave the same day and if everything goes well they will be received within the deadlines mentioned above, those that arrive later than one hour may leave the same day but we cannot guarantee it. .
Orders that arrive after Thursday at 1:30 p.m. and during the weekend will leave Monday morning.
Luckily these don’t usually happen often, but when they happen they are not pleasant and to compensate for this situation at Aurum Wellbeing we offer you your next order with free shipping.
In the event that the product is not available due to lack of Stock, both ours and the manufacturer or distributor, we will communicate it as soon as possible and it may take 1 or 2 days for the shipment to leave. A refund of the purchase will be made if the customer shows disagreement in this particular case or in the event that the product is not possible to get it within 10 days for shipment.
The maximum weight of the order for shipments is 2 kilos for both national and international shipments. If it exceeds the weight, we will inform you and an extra will be charged for the excess weight.
What if you change your mind and do not want to receive your order. We will refund your money at no cost for shipping.
Shipments to the Canary Islands and Ceuta and Melilla usually take time, so please do not be impatient because it is not in our hands, it is in the local authorities that are in charge of processing the entry of your order.
It does not usually happen but if the order is lost, we will send you another one at no cost.
For returns please contact us directly by phone
+34664477019 and we will indicate the steps to follow and which transport office you have to leave it.
The only product that does not accept returns are flower essences because it is a vibrational product.
For the Canary Islands and the Balearic Islands we do not accept returns, if you are from this area please choose your purchase well.
For any other incident that we have not been able to contemplate here, please contact us by mail: email@example.com or telephone: +34 664 477 019 and we will try to resolve it as soon as possible.